What personal information we collect?

We may collect the following types of personal information:

• Your name

• Your contact details (e.g. email address, phone number, address);

• Any files or attachments submitted via forms;

• Information you include in messages submitted via our Site;

• Details of your interactions with us, including quote or enquiry requests;

• Your IP address and device/browser information;

• Data about your activity on our Site (via cookies, tracking pixels or analytics tools); and

• Any other information you provide to us directly or indirectly through use of our Site or associated platforms.

We may collect this information from you directly, or automatically when you use our Site.

How we use personal information

We use personal information to:

• Respond to enquiries, quote requests or other contact submissions;

• Communicate with you about our products or services;

• Provide customer support;

• Improve and optimise our Site’s functionality and user experience;

• Conduct analytics, such as measuring traffic and engagement;

• Send newsletters or marketing communications (only if you’ve opted in); and

• Comply with legal obligations.

Disclosure of personal information

We may share personal information with:

• Our employees, contractors and service providers (e.g. IT, hosting, analytics, email delivery services);

• Marketing or CRM platforms used to manage communications (if applicable);

• Law enforcement, regulators, or legal advisors if required by law; and  

• Any party with your express consent.

Some data may be stored or processed using services outside Australia. Where this occurs, we will take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with Australian privacy laws.

Cookies and tracking tools

Our Site may use cookies and similar tools to understand how users interact with our website, improve performance and personalise content or ads. You may choose to block cookies by adjusting your browser settings.

Your rights and choices

You have rights under Australian privacy law, including:

• Access: You may request access to personal data we hold about you.

• Correction: You can request correction of inaccurate or outdated data.

• Withdraw: You may withdraw your consent to marketing communications at any time.

• Complaint: You may lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, contact us using the details below.

Security

We implement a range of security measures to protect personal information. These include password protection, encrypted transmissions, firewalls and secure server infrastructure.

Despite our efforts, no system can be completely secure, and we cannot guarantee absolute data protection.

External links

Our Site may contain links to third-party websites. We are not responsible for their content, security or privacy practices. You should review their privacy policies before submitting any data.

Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our Site. We recommend you check this page periodically to stay informed. Your continued use of our Site after any changes constitutes your acceptance of the revised Privacy Policy.

Contact us

For privacy-related enquiries, please contact us at: kyle@distinctairservices.com.au  

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